Last updated: 9 October 2026
1. Scope
This policy applies to services provided by VisaAdvisory, including eVisa assistance and flight ticket booking assistance. Please read it before you proceed with any service.
2. Government and third-party fees
Visa fees are set and collected by government authorities. Flight fares are set by airlines or ticket providers. Whether these amounts can be refunded is decided by those parties under their own rules. VisaAdvisory cannot refund amounts that the authority, airline or provider does not return.
A visa refusal or a delay by an authority does not in itself make government fees refundable.
3. VisaAdvisory assistance charges
Refund eligibility for any VisaAdvisory assistance charges depends on the stage of the service when cancellation is requested. The applicable amount, if any, will be confirmed to you in writing by the VisaAdvisory team before you proceed.
4. Cancellation requests
To request a cancellation, contact VisaAdvisory with your name, contact details and the service concerned. Once an application has been submitted to an authority, or a ticket has been issued, it may not be possible to cancel it.
5. Flight ticket cancellations and changes
Cancellations, changes and refunds for flight tickets follow the fare rules of the airline or ticket provider. Penalties or non-refundable fares may apply.
6. Processing of refunds
Where a refund is approved, the VisaAdvisory team will confirm the amount and how it will be processed.
7. Your information
Incorrect or incomplete information you provide may lead to delays or refusals. Such outcomes are not, in themselves, grounds for a refund of government or third-party fees.
8. Contact
For any questions about this policy, please contact VisaAdvisory.